Privacy &
Cookie Policy

1. Introduction

Miri Industrial Sdn Bhd ("MIC", "we", "us", "our") is committed to protecting your personal information in accordance with the Personal Data Protection Act 2010 (PDPA). This Privacy & Cookie Policy explains how we collect, use, disclose and safeguard information when you visit our website or interact with our services.

2. Information We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, company name provided via our enquiry forms.
• Usage Data: IP address, browser type, pages visited, time spent, and referring URLs collected automatically via analytics.
• Communication Records: Records of enquiries and correspondence submitted through the website.

3. How We Use Your Information

• To respond to your enquiries and provide customer support
• To send product information and updates relevant to your industry
• To improve our website functionality and user experience
• To comply with legal obligations under Malaysian law (PDPA 2010)
• To analyse usage patterns to improve our services

4. Cookie Policy

Our website uses cookies — small text files stored on your device. We use:

• Essential Cookies: Required for the website to function (session management, navigation). These cannot be disabled.
• Analytics Cookies: Help us understand visitor interactions (e.g., Google Analytics). Activated only with your consent.
• Functional Cookies: Remember your language preferences and settings.

You may control cookie settings via your browser preferences. Disabling certain cookies may limit website functionality.

5. Data Sharing & Disclosure

We do not sell, trade or rent your personal information to third parties. We may share data with trusted service providers under confidentiality agreements, or as required by applicable law.

6. Data Security

We implement industry-standard security measures including SSL encryption and access controls. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Your Rights under PDPA 2010

• Right to access your personal data held by MIC
• Right to correct inaccurate or incomplete personal data
• Right to withdraw consent for data processing
• Right to request deletion of your data (subject to legal obligations)

To exercise these rights, contact our Data Protection Officer at: contact@miriindustrial.com.my

8. Google Tag Manager & Analytics

We use Google Tag Manager (GTM-W3CLMBW) and Google Analytics to collect aggregated, anonymised usage statistics. No personally identifiable information is shared with Google through these tools. You may opt out via Google's opt-out tool.

9. Contact

For questions about this Privacy Policy, contact us at:
Miri Industrial Sdn Bhd
Lot 2399, Piasau Business Park, Jalan Bulatan, 98000 Miri, Sarawak, Malaysia
Email: contact@miriindustrial.com.my
Phone: (+60)85-491 119